To create a customer account and avoid entering your address again for your next order, you can set up a password-protected account. You’ll find the link to do so in your order confirmation email after completing your purchase.

Unfortunately, it is not possible to change your information. Please place a new order using a different email address to create a new customer account and update your details.

Simply contact our customer service, and we will take care of deleting your personal data.

No problem.[Here] (https://www.naturally-pam.com/checkout/profile/password/reset) you can reset your password.

With the newsletter, you’ll receive information about promotions, new products, and inspiration. Sometimes, you’ll get exclusive content and discounts that are only available through the newsletter.

You can unsubscribe at any time using the link at the bottom of the newsletter.

You will automatically receive our newsletter when you place an order with us. Currently, there is no option to sign up for the newsletter separately.

The shipping costs within Germany are €3.90. For orders over €50, we offer free shipping within Germany.

For Austria, the shipping cost is €5.99, with free shipping for orders over €100.

For Switzerland, the shipping cost is €9.99, with free shipping for orders over €150.

For shipping to the following countries, the shipping cost is €14.90 each: Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Italy, Ireland, Croatia, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus.

For domestic shipping within Germany, your order usually arrives within one to four business days. For international shipping, delivery times may be longer depending on the destination country. Please note that in some cases, such as high demand or supply shortages, delays may occur.

We deliver to Germany, Austria, Switzerland, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Italy, Ireland, Croatia, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, and Cyprus.

Yes, that is possible. You just need a free DHL customer account and must provide your Packstation address when placing your order.

Changing the delivery address is possible as long as your order has not yet been shipped. However, we cannot guarantee that it will be possible in every case. It’s best to contact our customer service as soon as possible.

As soon as your order has been shipped, you will receive a shipping confirmation email. This email also contains a tracking link that allows you to check the status of your package at any time.

Your order number is included in the order confirmation email you receive. If you haven’t received an email, please check your spam folder as well.

Sometimes it takes a few hours for the tracking information to be available with the shipping provider. It’s best to wait a little and try again later. Alternatively, you can enter the tracking number directly on the shipping provider’s website. If the link continues not to work, our customer service will be happy to assist you.

Please first take a look at the tracking information — you’ll find the tracking link in the shipping confirmation email. Also, keep in mind the processing and delivery times mentioned in your order confirmation. Especially during high order volumes or delays with the shipping provider, delivery may take a little longer. If the status of your shipment doesn’t change for an extended period or your order arrives significantly late, please feel free to contact our customer service.

As soon as the return has arrived at our facility, we will automatically refund your purchase amount.

First, check the tracking information — you’ll find the link in the shipping confirmation email or in your customer account. Check the delivery status and any notes from the shipping provider. If the package is marked as delivered, it’s worth checking with neighbors or any possible delivery locations. If the package cannot be found or the status does not update for a long time, please contact our customer service — we’ll be happy to assist you.

Don’t worry — sometimes it can take a while for the shipping provider to update the tracking information, especially during periods of high package volume. It’s best to check the tracking regularly. If the status of your shipment doesn’t change for an extended period (more than 14 days), please contact our customer service.

Please first check your order and the enclosed delivery note to make sure there is indeed a mistake. If something is wrong, contact our customer service with your order number. We will quickly find a suitable solution.

Please document the damage as thoroughly as possible and take photos of the package as well as the damaged products. Then contact our customer service with your order number and the pictures. We will quickly take care of a solution.

Please first check your order confirmation and the delivery note to see if all items are listed. It’s possible that part of the order has already been refunded. If products are missing, please note exactly what is missing and contact our customer service with your order number.

Availability changes regularly — it’s best to check our website from time to time. If you have specific questions about a particular product, our customer service will be happy to assist you.

Changes to already completed orders are unfortunately not possible. If you no longer want certain products, you can simply return the order after receipt. You can find all the information about this in our cancellation policy.

You can cancel your order as long as it has not yet been shipped. Please contact our customer service directly to do so. Once the order has been shipped, cancellation is no longer possible — however, you can simply return it after receipt in accordance with our cancellation policy.

You can easily return your order. It is important that the products are unused and in their original packaging. Please make sure that the shipment number or your order number is clearly visible—ideally on the outside of the package or included inside.

Please send the return to the following address:

Rhiem Services GmbH, Tor 28–31, Innungsweg 18, 46562 Voerde, Germany

You will bear the return shipping costs. For more information, please refer to our cancellation policy.

You can pay with PayPal, credit card, Apple Pay, Google Pay, or by advance payment/bank transfer. Please note that the advance payment option is not always available and may vary depending on the order or system availability.

You will receive your invoice by email as soon as your order has been shipped. If you cannot find the email or did not receive an invoice, simply contact our customer service — we will be happy to assist you.

You can redeem your discount code on our voucher page.

Discount codes can only be entered during the checkout process. Unfortunately, it is not possible to redeem or apply them to orders that have already been completed. If you have any questions or issues with a discount code, our customer service will be happy to assist you.

No, discount codes can only be used individually per order. Combining them with other promotions or discounts is not possible. For more information, please refer to our discount terms and conditions.

You can find the ingredients on the product page—usually as the last image in the product gallery or directly on the product packaging. If you can’t find the information for a specific product, feel free to contact our customer service — we will be happy to help you.

It is best to store the product in a cool, dry place to preserve its quality.

You can find out whether a product is vegan or gluten-free on the product detail page or on the packaging.

You can find the nutritional values on the product detail page and on the packaging. It contains information on calories, fat, sugar, protein and other nutrients.

Great, that makes us happy! You can find all current job offers and information on how to apply on our careers page.

For cooperation requests, please send an e-mail to marketing@naturally-pam.de. We look forward to hearing from you!

If you are an influencer and are interested in working with us, you can find all the information and the application form on our Ambassador page. We are delighted that you want to be part of our mission.

Our products can generally be consumed without hesitation. If you have any intolerances or allergies, we recommend that you take a look at the list of ingredients. However, you should always consult your doctor to be on the safe side.