Are all products organic & vegan?
Yes, we attach great importance to ingredients and quality. Our ingredients come from controlled organic cultivation and all products are free from animal protein sources.
What is the difference between cocoa butter and butter from milk?
Cocoa butter is made from cocoa fat instead of cow’s milk. There is a smaller carbon footprint and it is an important part of chocolate being so delicious. :)
Why do we use coconut blossom sugar?
Coconut blossom sugar is extracted from the blossoms of the coconut palm and is an alternative to white cane sugar. You can use it just like cane sugar. It has the advantage of a particularly pleasant and soft sweetness. Coconut blossom sugar gives your products and dishes a delicious caramel taste. For us, this is one reason why we only use sugar from the coconut blossom in our products.
What does the cocoa content say about the chocolate?
The higher the cocoa content, the darker and purer the chocolate. That is why the cocoa content in our chocolate chips is 70%.
What does controlled organic cultivation mean?
All products come from organic farming. This means they are certified for their organic quality. The entire supply chain is regularly controlled and checked for the highest quality standards.
Where do the products come from?
We source the best raw materials worldwide and package them for you in the EU in sustainable packaging materials. The quality of the raw materials is the most important aspect to provide you with the best possible snacks.
What is the packaging made of?
Our products are always packed in the most sustainable and environmentally friendly materials possible. Most of them are even compostable and after some time they simply dissolve. Other products have such a high need for protection that natural film cannot provide sufficient barriers. Of course, these sensitive products should arrive at your place just as fresh and tasty. Therefore we use recyclable packaging that contains all necessary barriers.
What material is the shipping carton made of?
Your order will be shipped in grass packaging from GREENCOR. The cartons are produced with recycled paper mixed with 30% grass. Grass grows back much more rapidly than trees and creates an even more sustainable packaging. Less water, energy and chemical processes are needed and therefore a lot of CO2 can be saved. Please dispose the carton in the paper recycling bin as it is very important to separate all materials that can be recycled with resources becoming ever more scarce.
How do I dispose of the packaging?
Compostable packaging in theory could be be disposed in the green colored organic waste bin in Germany. Unfortunately this is currently not allowed according to local regulations. We hope the waste management companies and regulations will improve in the future and in the meantime, you should use the recycling bin. Compostable foils are treated the same as plastic foils according to current regulations. On some products we also use recyclable materials. These can be disposed in the recycling bin.
Your safety is important to us. Therefore we will forward you directly to the respective provider for all payment options. Your payment data will not be stored by us. Currently we offer different payment methods, which you can find in the checkout.
Which countries do you ship to?
You will find the list of possible countries for shipping directly in the checkout at the delivery address.
Is there a minimum order value?
What are the shipping costs?
Shipping within Germany costs 3,90€. From 50€ we deliver free of charge within Germany. For Austria 5,99€ shipping costs, free shipping from 100€ & Switzerland: 9,99€ shipping costs, free shipping from 150€. For shipping to the following other countries, the shipping costs are 14,90 €: Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Italy, Ireland, Croatia, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus.
How can I cancel my order?
You can cancel your order via the following contact form: https://support.naturally-pam.com/#start
Can I see where my shipment is currently located?
In your order confirmation email you will receive a shipment link where you can track your shipment. By the way: our shipping is climate neutral. All CO2 emissions of the transport are compensated.
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